Telehealth and How It Works

This is how it works:

• Call to request a Telehealth visit the same way you would call to make an appointment with your provider by calling 718-945-7150 for non-urgent matters, follow up visits, medication refills or sick visits.
• Our representative will give you an appointment for a Telehealth visit and will also make sure your contact and insurance information is up-to-date and correct to avoid any confusion or delay on the day of your appointment.
• For your convenience, you will receive several reminder calls or text messages prior to your appointment. On the day and shortly before your scheduled Telehealth appointment, your provider’s staff will contact you to confirm and then conduct a telephonic or televideo visit.
• Your visit can be done via telephone or via videoconference if you have a computer, tablet or smartphone at home (our staff will assist you with setup).
• During your telehealth visit, your provider can electronically prescribe new medications and refills, if needed, with the option of having them delivered directly to your home. KEEP DOING YOUR PART!

Best Practices for Your Telehealth Visit

To help ensure your appointment runs smoothly, we recommend the following:

• Choose a quiet, private location where you can speak comfortably without interruptions.
• Join your appointment 5–10 minutes early to test your audio and video before your provider joins.
• Use a reliable internet connection for the best video and audio quality.
• Use an updated web browser, such as Google Chrome, for optimal compatibility.
• Allow access to your camera and microphone if your browser requests permission.
• Use headphones or a headset to improve sound quality and reduce background noise.
• Have your medication list, questions, and any relevant information ready before your appointment.
• Ensure your device is fully charged or plugged in to avoid interruptions during your visit.

Need assistance? If you're having trouble joining your telehealth appointment, please contact our office and we'll be happy to help.